The entertainment industry includes everything from shipments of casino games to jukeboxes and pinball machines. While these items are large, they are also comprised of delicate components and technology. With that in mind, our in-house Solutions Planning group has developed and implemented Standard Operating Procedures that are customized for specific accounts. For example, tall and top heavy products require double strapping of the machine to the vehicle for each transport method, many of our SOPs require application of tip and tell gauges and shock watches and, in some instances, we have developed customized protective panels to provide a second level of protection. Our on time delivery and award winning quality stems from ongoing training and our focus on continuous process management and improvement.
AGS provides a complete menu of transportation and supply chain solutions including, Overnight, Two, Three, Four and Five Day service with “White Glove” delivery options that include time definite delivery, inside placement, two man delivery, liftgate and pallet jack and unpacking and DTrash services that can be customized to a customer’s specific needs.
We utilize adaptable staging equipment to ensure secure packing and damage free transport. As with any other specialized cargo, we match operators with knowledge and experience to the task they perform. AGS has years of experience in providing value producing solutions for the transport and delivery of entertainment equipment. In addition to time definite delivery, continued tracking and damaged free delivery, these machines often require specialized equipment, two man, inside placement, unpacking and dunnage removal.
We understand the need for extraordinary customer service in coordinating the final delivery between the end customer, the installation crew and the shipper. With years of recruitment experience, we hire enthusiastic and customer centric customer service representatives with a passion for excellence in their work. We empower them to make decisions and give them the tools that they need to succeed.