Case Study #1

A large communications company has hundreds of vendors- each with different purchasing and transit time requirements. The company was having difficulty coordinating its vendor requirements; there were often delayed or missing shipments and the deliveries frequently came piecemeal over the course of several days instead of all at once. Additionally, the company often paid unnecessary – and unexpected – expedited shipping charges.

Through the Incoming Freight Service Program, AGS coordinates the vendor programs, tailoring pickup times with each vendor to make sure the required delivery standards are met. Whether overnight, second day or LTL service is required, AGS supplies up to the minute information on its website, MYAGS.com. In addition, the company is kept up to date 24/7 with notification emails and voice mail messages. And because prices are negotiated at the beginning of the program, there are never hidden fees. The customer knows exactly what the freight charges will be – from every vendor. The company is also able to keep track of detailed freight costs with numerous statistical reports furnished by the AGS program. Standard reports include cost/pound for each vendor, complete delivery information and detailed account transactions.

A major diagnostic laboratory with hundreds of locations in the US requires medical samples be picked up from patient service centers and delivered to the main processing laboratory the same day. The company frequently missed airline cutoff times, causing the samples to arrive at the main process laboratory a day late. Additionally, patient samples were frequently lost, costing the company money and customer loyalty as patients had to re-take medical tests. Through the Incoming Freight Service Program, a personal expeditor at AGS’ National Call Center monitors these same day shipments from the moment of pickup until final delivery at the processing laboratory to ensure that all specific delivery standards are met. In addition, complete tracking information is available in real – time on its web site – MYAGS.com. As a value added service, AGS has created a special report that details all transactions from the previous day. This report is delivered by 8:00am each morning – directly to the decision maker’s desk.