Perfecting Recovery & Return

The Problem:

A leading NJ manufacturer of high-end optical equipment had two regular carriers (FedEx and UPS) that were damaging end of lease equipment while recovering it from customers; they were also missing some pick-ups. Customers were not happy. That’s when the company called AGS for help.

The Solution:

AGS’s director of customer service, our regional metro NY-NJ manager and local station manager immediately met with the customer’s distribution management team. By getting a better understanding of the issues involved, we were able to develop a plan to handle returns more efficiently. 

We proposed having AGS personnel add extra packing on all shipments that we retrieved and shipped for them. What’s more, our National Call Center would contact all pickup locations to schedule the specific day and time we would arrive to retrieve their equipment.

The Results:

Since our initial meeting, AGS has handled over 500 shipments without any damage or missed pickups.