Curing A Logistics Headache

The Problem:

A large consumer electronics company needed to demonstrate its service superiority during the critical first year warranty period.

The Solution:

AGS implemented a logistics program that allowed same day replacement delivery and installation of 17-inch and 21-inch TV monitors in 100 major markets. New monitors were stored in three airport depots with Next Flight Out service. The manufacturer was connected online to AGS call centers. Result: Delivery and set-up were available within six hours of a call. Upon delivery, AGS couriers set up and tested the new monitors, returned defective ones and verified warranties.

The Results:

Satisfaction all around. AGS proved it could do "Whatever It Takes."

•	Main Page
•	The Trade Show Must Go On
•	Curing a Logistics Headache
•	Perfecting Recovery & Return
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•	AGS Improves Recovery and Returns for Global Electronics Manufacturer